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Privacy Policy

Privacy Policy

This policy explains how Railay Local Travel and Tour Co., Ltd. collects, uses, and protects personal information from customers who contact us or book services through the website.

Information we collect

We may collect information necessary for contact and service delivery, such as first and last name, phone number, email address, traveler details, travel date, booking details, and information customers provide through website forms or company contact channels.

The website may use cookies or analytics tools to improve the website experience, monitor performance, and maintain system security.

How we use information

We use information to confirm bookings, respond to customers, provide requested services, coordinate with relevant suppliers, process payments, issue related documents, and support customers before or after travel.

We may use contact information to share important service updates, such as schedule changes, meeting points, weather conditions, or safety requirements.

Disclosure and protection

We disclose information only as necessary to provide services, such as coordination with guides, boat operators, hotels, or payment providers. We do not sell customers' personal information to third parties.

We protect information with appropriate measures and limit access to people who need the information to provide services or maintain the system.

Customer rights

Customers may contact us to request review, correction, or deletion of personal information where appropriate by phone at 065-049-4977, 093-584-6730 or by email at [email protected].

This policy may be updated from time to time. When material changes are made, the latest version will be shown on the website.