Delivery, Cancellation, and Refund Policy

Our services are tour and travel services, so physical product shipping is not required. After booking details and payment are received, our team will send booking confirmation, meeting details, or service information by email, phone, or the contact channel provided by the customer.

Customers should review traveler names, travel date, meeting point, and package details as soon as confirmation is received. If any information is incorrect, please contact our team promptly so we can update it before the travel date.

Customers may request cancellation by phone or email. Cancellation conditions may vary depending on the package type, travel date, and local supplier requirements.

If unsuitable weather, force majeure, or safety restrictions affect the service, our team may offer a date change, an equivalent service, or a refund according to the applicable conditions.

Because the service is a booking for tours and travel activities, refund eligibility depends on booking status, cancellation timing, and any actual costs already incurred with suppliers.

When a refund is approved, we will process it through the original payment method or another agreed channel. Processing time may depend on banks, payment providers, or money transfer channels.